Terms and Conditions
Welcome to The Gift Haus!
These terms and conditions outline the rules and regulations for the use of The Gift Haus Pty Ltd's Website, located at thegifthaus.com.au.
By accessing this website, we assume you accept these terms and conditions. Do not continue to use The Gift Haus if you do not agree to accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and all Agreements:
"Client", "You" and "Your" refers to you, the person logged onto this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services, in accordance with and subject to, prevailing law of Australia. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.
Prices and Payment
You agree to pay for all products and services you order. Prices given on our website exclude delivery. The price of products and services we offer may change without notice from time to time, but we will never change the price of anything you have already ordered and paid for. All prices are quoted in Australian dollars. We accept payment via Visa, Mastercard and American Express. Payment card use may be subject to processing fees, but you will be informed of those prior to finalising your purchase.
You may order products from our site by placing an order through the product pages. By placing an order with us, you are making an offer to purchase the desired products and services from us. You are not permitted to order any products for resale to a third party. We reserve the right to accept or reject any offer you make us, for any reason, including but not limited to if the products requested are not available, payment not being processed successfully, we suspect your order is for commercial purposes, there is the possibility of fraud or there is an error in the price or description of the product you want to buy.
We deliver Sydney wide. Delivery takes place between 8am to 5pm on the day selected. We are unable to specify an exact time for delivery. The delivery fee is payable in addition to the cost of your order and will be populated at check-out. We recommend you use a business address if there is a chance the recipient is not likely to be home. We request that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence.
Due to the sheer volume of deliveries, thegifthaus.com.au and it's agents are not always in a position to contact gift-recipients and/or other parties by phone if/when the requested delivery location is unattended and/or to obtain further delivery instructions. It is important the customer provides clear and accurate delivery instructions when placing their order. We retain records for proof of delivery, and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises, and/or due to an incident arising from 'returned, melted, infested or undelivered' products.
Should the delivery address supplied by the customer be incorrect or insufficient details provided, we cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order. When supplied with an incorrect address, the box will be re-directed to our head office and disposed of as products no longer remain fresh. It is a commitment by us that all products be delivered at the highest quality and a decision will be made to dispose of re-directed products, once returned, at our discretion. Re-delivery on the same day will not always be guaranteed. In the case of a wrong or non-complete delivery address, It is the customer’s responsibility to decide on whether they would like to purchase another box and have it delivered to the correct address on a different day. In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on the product, add-ons and delivery.
Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time.
Orders can be cancelled 48 hours prior to the scheduled delivery date. Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.
Cancellation of an order incurs a $50.00 administrative fee. Money will be refunded less this fee.
If cancellation notice is received at less than 48 hour notice - cancellation is void.
A cancellation notice must be placed in writing via email to firstname.lastname@example.org.
In the event that the customer needs the box re-delivered on the day of the delivery, the customer will be charged the same price for an additional box to be sent out. We do not offer cash refunds under any circumstances.
Unless otherwise stated, The Gift Haus Pty Ltd and/or its licensors own the intellectual property rights for all material on The Gift Haus. All intellectual property rights are reserved. You may access this from The Gift Haus for your own personal use subjected to restrictions set in these terms and conditions.
You must not:
Republish material from The Gift Haus;
Sell, rent or sub-license material from The Gift Haus;
Reproduce, duplicate or copy material from The Gift Haus;
Redistribute content from The Gift Haus
Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. The Gift Haus Pty Ltd does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of The Gift Haus Pty Ltd, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, The Gift Haus Pty Ltd shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.
The Gift Haus Pty Ltd reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.
You warrant and represent that:
You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;
The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;
The Comments do not contain any defamatory, libelous, offensive, indecent or otherwise unlawful material which is an invasion of privacy;
The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.
You hereby grant The Gift Haus Pty Ltd a non-exclusive license to use, reproduce, edit and authorise others to use, reproduce and edit any of your Comments in any and all forms, formats or media.
Any alcohol featured in our gift boxes is designed to be delivered as a gift to a person over the age of 18. The gift can only be delivered to another adult who is not the purchaser. For all gifts with alcohol included, please ensure that the recipient is aged over 18 years and is available to receive the delivery.