Frequently asked questions
Do you ship internationally?
At current, we do not ship internationally. However, our team is working on making this an option for you!
How much does delivery cost?
We are very proud to offer FREE delivery within Sydney Metro and Greater Sydney on product orders greater than AU$100 (excluding delivery). Orders less than $100 incur a flat rate shipping cost of $14.95 for Sydney Metro and $24.95 for Greater Sydney. All orders are sent by our courier from our Sydney factory.
Can I pick up my order?
Unfortunately we do not offer pick up at the moment.
Will I need to wrap the gift box myself?
All products prepared for delivery by The Gift Haus are encased in our signature collection boxes, and tied with a ribbon ready for delivery.
Do you deliver to hospitals?
It can also be dependent on the driver’s discretion as they are entitled to refuse to deliver to hospitals too. We recommend sending to a residential address instead or confirming with the hospital that they are still accepting deliveries before you place your order.
Can I pick a time for delivery?
We are unable to provide specific time slots for orders, sorry!
Orders are not delivered on a first ordered, first delivered basis. Our drivers take a number of gifts with them at a time and their routes are optimised based on clustered postcodes and completing their runs as fast as possible.
Does someone need to be home for delivery?
We don’t require a signature for delivery. We add an authority to leave on all our deliveries, and our couriers will often leave the gift somewhere safe if noone is there to accept them.
If no one is home and our courier can’t find a safe spot for the gift to be left then they will have to continue on with the rest of their deliveries and take your gift back to our HQ, or if it is a national delivery it will be taken to the local post office with a card left.
Do you offer same day delivery?
Due to the perishable and custom nature of our products, this option may not always be possible. Please email us at firstname.lastname@example.org and we will see if we can help you.
What happens after I place my order?
Your order will go through several steps to ensure you receive the best possible product:
How much notice is needed for my order?
All orders must be placed 3 days prior to the desired delivery day, due to their customised nature. If you need a rushed order, please contact us directly at email@example.com to see how we can help you.
Can I add or amend my order once it has been placed?
Orders are final once they have been placed. This is due to the highly customised nature of our items. If there is a serious issue with your order, please email firstname.lastname@example.org and we will see if we can assist you.
I forgot to add a coupon code - what do I do?
Become a Gift Haus VIP to get exclusive offers, free gifts and find out about new products before anyone else.
If you’ve got a discount or coupon code you’d like to use, you can enter it in the coupon box at checkout, at the ‘review your cart’ section.
If you’re having trouble getting your code to work be sure to check the terms and conditions of your offer and the expiration date. Remember you can only use one coupon at a time!
I didn't recieve a confirmation email
Sometimes our confirmations can get sent to junk or spam folders, have a slight delay in landing in your inbox, or you may have entered your email address incorrectly. If you saw the screen that said ‘Thanks for your order’ with an order number, then we will have definitely received your order.
If you’re worried, you can get in touch with our Customer Care team at email@example.com
Can I use my own label on a candle?
Yes, you can! You can purchase our custom candle, and you will be sent a link to upload your graphic, which we will then print and apply to your candle, ready for delivery!
How are weprotecting our staff and customers?
We have a contactless delivery policy in place. This means wherever possible there should be no direct contact between drivers and customers.
– Washing and sanitising hands when entering and leaving our offices, before and after warehouse pickups and customer deliveries
– Staying at home if they feel unwell or have been in contact with any known cases of COVID19